CCS Home Care Services (Hillingdon)

“At the time of our assessment, 336 people were receiving support with personal care through the long-term care and reablement service.”

“The service is registered to provide support for adults, dementia, learning disabilities, mental health, physical disabilities and sensory impairment.”

“This assessment has been carried out to follow up on the breaches identified during the assessment on 20 May 2024. The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.”

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was able to demonstrate they were meeting the principles of right support, right care, right culture.”

“Risk assessments had been completed in relation to people’s health and wellbeing which provided staff with guidance on how to provide safe and appropriate care. Staff received training on the administration of medicines and their competency was assessed. Staff had regular supervision and team meetings with their line managers. The provider had processes for the investigation of incidents, accidents, complaints and safeguarding concerns with lessons learned shared with staff. The provider had a robust recruitment procedure. The provider assessed people’s ability of make informed decisions about their care and provided appropriate support.”