Castle Care Teesdale Limited
17 Harelands Courtyard Offices, Melsonby, Richmond, DL10 5NY · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since November 2010.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment and adults under 65
- Local authority: North Yorkshire
- Registered manager: Tracey Elliott
- Run by: Castle Care Teesdale Limited
The inspection record
Rated Good overall. Report published 29 May 2026.
“Date of assessment: 12 May to 22 May 2026. This service is a Homecare agency, registered to provide personal care for people living in their own homes in the community. At the time of the assessment there were 27 people receiving regulated activity.”
“People were receiving safe, person-centred care from a staff team who understood their responsibilities and knew people well. Staff understood their safeguarding responsibilities and were confident concerns would be responded to appropriately. Risks to individuals and within their home environments were generally well assessed and managed, with person-centred risk assessments in place to guide care delivery. Medicines were managed safely, although improvements were identified, which would strengthen the recording and clarity of audit processes. The service was organised around geographical areas, so people had regular staff who got to know them well. There were enough skilled staff to provide consistent care and support. Staff told us they felt supported and valued by managers. A staff member said, “They are kind and good employers. If I need anything they are there.””
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“People were involved in decisions about their care, and the provider was working in line with the Mental Capacity Act 2005. Staff worked with health and social care professionals to meet people’s needs. Care records reflected people’s needs and preferences, and staff demonstrated a good understanding of people as individuals.”
“There was a positive and open culture within the service. Systems for governance and oversight were in place, the management team maintained this through monitoring, audits and regular contact with people and staff. Some audits needed to be further formalised and there needed to be improvements to ensure more consistent recording. The provider showed a commitment to continuous learning and improvement and took prompt action during and following the inspection to review and strengthen these areas.”
Older reports from the CQC's previous inspection approach
Inspected 3 July 2018, rated Good
Inspected 19 June 2017, rated Requires improvement
Inspected 8 February 2017, rated Inadequate
Inspected 16 September 2016, rated Requires improvement
Inspected 23 July 2015, rated Requires improvement
Frequently asked questions
What services does Castle Care Teesdale Limited provide?
Castle Care Teesdale Limited is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Castle Care Teesdale Limited registered in?
Castle Care Teesdale Limited is registered in the North Yorkshire local authority area.
What is Castle Care Teesdale Limited's CQC rating?
Castle Care Teesdale Limited is rated Good by the Care Quality Commission (report published 29 May 2026). The full CQC inspection report is available at cqc.org.uk/location/1-116799243.
Who is the registered manager at Castle Care Teesdale Limited?
The registered manager is Tracey Elliott.
When was Castle Care Teesdale Limited last inspected?
The Care Quality Commission published its latest report on Castle Care Teesdale Limited on 29 May 2026.
Where is Castle Care Teesdale Limited located?
Castle Care Teesdale Limited is located in Richmond, United Kingdom.
When did Castle Care Teesdale Limited register with CQC?
Castle Care Teesdale Limited first registered on 30 November 2010.
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Location
Home-care agencies near Richmond
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Information disclaimer. Information regarding Castle Care Teesdale Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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