Caring with Dignity Limited

“The assessment identified concerns in medicines recording, care plan accuracy, and governance arrangements. Learning from safeguarding concerns and complaints was not always effectively shared with staff. Governance systems and processes for assessing risks and monitoring quality were not fully effective. These shortfalls increased people’s risk of harm, despite this why, we found no evidence of actual harm occurring.”

“This assessment found the provider was in breach of two legal regulations relating to safe care and treatment and good governance. The registered manager was open and honest, implemented some immediate improvements during the assessment period, and demonstrated a commitment to further develop and improve the service. An action plan was sent promptly by the registered manager during the assessment to address the concerns we found.”

“People received respectful, person-centred care that recognised their individual needs and choices, and families generally felt involved and supported. Care and support were delivered by a stable staff team who knew people well, with recruitment checks completed prior to staff commencing their roles. Staff understood their responsibilities to protect people from abuse and avoidable harm, and there were sufficient numbers of staff to provide safe care. Staff received regular training and ongoing support and reported positive experiences of management engagement.”