Caring Direct Ltd
9 The Square, Notley Green, Great Notley, Braintree, CM77 7WT · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2022.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Essex
- Registered manager: Allan Robert Eastwood
- Run by: Caring Direct Ltd
The inspection record
Rated Requires improvement overall. Report published 5 March 2025.
“Date of Assessment: 13 to 20 January 2025. This service is a care at home agency providing support to adults of all ages. This service is registered for use by autistic people or people with a learning disability. However, at the time of the assessment, no autistic people or people with a learning disability were receiving a regulated activity. CQC only inspects where people are receiving the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of this assessment, 14 people were receiving personal care support.”
“We found 3 breaches of legal regulations in relation to staffing, person-centred care and governance. People did not always receive personalised care and the provider had not ensured staff were deployed appropriately to meet people’s needs and preferences. The provider’s governance processes did not effectively identify or address areas of concern.”
Show the full assessment summaryHide the rest of the summary
“The provider did not have a robust process in place for investigating and learning from incidents. Risks to people’s safety were not always assessed and documented to ensure they were managed safely.”
“People’s needs were assessed; however, the timing of their care was not always provided in line with their assessed needs and preferences. People were not always involved in making decisions about their care.”
“People were treated with kindness and staff protected their privacy and dignity. However, people’s care was not always delivered in a way which promoted their choice and control. People’s capacity to give informed consent was not always recorded. The provider did not always promote a culture of continuous learning and improvement.”
“People’s medicines were managed safely. Staff monitored people’s health and worked in partnership with other agencies. The provider promoted people’s equality in access to care. People were provided with information in formats they could easily understand.”
Older reports from the CQC's previous inspection approach
Inspected 14 May 2019, rated Good
Inspected 23 May 2018, rated Requires improvement
Inspected 12 September 2017, rated Requires improvement
Inspected 16 June 2016, rated Requires improvement
Frequently asked questions
What services does Caring Direct Ltd provide?
Caring Direct Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Caring Direct Ltd registered in?
Caring Direct Ltd is registered in the Essex local authority area.
What is Caring Direct Ltd's CQC rating?
Caring Direct Ltd is rated Requires improvement by the Care Quality Commission (report published 5 March 2025). The full CQC inspection report is available at cqc.org.uk/location/1-12555835817.
Who is the registered manager at Caring Direct Ltd?
The registered manager is Allan Robert Eastwood.
When was Caring Direct Ltd last inspected?
The Care Quality Commission published its latest report on Caring Direct Ltd on 5 March 2025.
Where is Caring Direct Ltd located?
Caring Direct Ltd is located in Braintree, United Kingdom.
When did Caring Direct Ltd register with CQC?
Caring Direct Ltd first registered on 23 February 2022.
Be the first to review Caring Direct Ltd
Location
Home-care agencies near Braintree
Run Caring Direct Ltd?
Claim this listing free to add photos, respond to enquiries and keep your details right. It only takes a couple of minutes to verify your connection.
Information disclaimer. Information regarding Caring Direct Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
01376653162