Caremax Homecare Services Limited

“We found 3 breaches of the legal regulations in relation to safe and effective staffing, risk and governance.”

“There were not always enough suitably skilled staff to support people, calls did not always take place at the time people wanted and for some, they were often shorter than commissioned. Staff had not received all the training needed to meet people’s needs, and the registered provider could not demonstrate the quality and safety of the induction and ongoing training linked to people's needs. Staff were completing tasks without appropriate training and senior staff delivering practical training were not qualified to do so. This included checking staff competencies and delivering training for medication. Staff recruitment required improvement.”

“Policies and systems were in place to help ensure people were protected from the risk of abuse.”

“The provider’s oversight of call monitoring, staff training and risk was not robust. We have asked the provider for an action plan in response to the concerns found at this assessment.”