Caremark North Norfolk & Great Yarmouth

“Caremark North Norfolk Great Yarmouth worked in partnership with people to develop and tailor the service to meet their needs. Although still relatively new, the service demonstrated a strong and embedded culture of learning and continuous improvement. The management team actively encouraged staff development and reflective practice, ensuring the service remained forward-thinking and responsive to change. This was supported by effective governance systems and a clear commitment to maintaining and improving quality.”

“People received safe care and support from well trained and competent staff. The provider had a proactive and positive culture of safety based on openness and honesty. Staff and the management team took appropriate actions to ensure lessons were learnt from safety events. Risks associated with people’s care were identified and managed to keep people safe. People were safeguarded from the risk of abuse. Although there had been some issues with medicines, the provider was taking appropriate action to ensure people received their medicines as prescribed. The provider employed sufficient staff and followed a robust recruitment process, which ensured suitable staff were carefully selected.”

“People's needs were thoroughly assessed and support was delivered in line with their preferences. The provider planned and delivered people’s care and treatment in full collaboration with them.”

“People and their representatives were complimentary about the service. They told us staff were caring and always very respectful. People were treated as individuals and were consistently at the centre of their care. People felt listened to and were able to exercise their choices and preferences. Care and support was delivered in a way that promoted people’s independence and enabled them to develop and maintain their confidence and essential daily living skills. Staff consistently adapted their approach to meet people’s individual needs, which promoted their wellbeing and helped people achieve outcomes that mattered to them.”

“Information was provided in formats to suit individual communication needs. Everyone using the service received fair and equal access to opportunities, interventions and advice. People had lots of opportunities to share their views and opinions about the service. People were happy with the support they received and felt they would be listened to if they needed to raise any concerns.”

“The provider’s values were embedded into the governance framework and the management team ensured these were maintained. The provider, staff and management team were highly motivated to providing a good and reliable service, which meant people consistently achieved good outcomes.”

“The provider and management team cared about staff’s wellbeing and their development. Staff were well supported in their role and felt valued. Staff had opportunities to develop their skills and knowledge and a comprehensive training programme was in place.”

“The provider and management team were visible, knowledgeable…”