Caremark Cheltenham and Tewkesbury
Office 1 & 2 Lancaster Centre, Meteor Business Park, Gloucester, GL2 9QL · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since October 2017.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, adults under 65 and children
- Local authority: Gloucestershire
- Registered manager: Joanne Zara Folkes
- Run by: Gloucestershire Care Services Limited
The inspection record
Rated Good overall. Report published 10 April 2026.
“Date of Assessment: 21 January 2026 to 13 February 2026. Caremark Cheltenham and Tewkesbury is a homecare agency supporting people living in their own homes. Not everyone using the service received a regulated activity. CQC only inspects the service being received by people provided with ‘personal care’; for example help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”
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“We carried out an onsite and offsite responsive assessment due to concerns about the level of care provided at the start of new complex care packages, employment tribunal recommendations, medication errors and reporting. We found no fault with the provider who had investigated and made appropriate changes. We reviewed all 5 key questions of safe, effective, caring, responsive and well led and all 33 quality statements. At the time of our assessment, 106 people were receiving personal care from this service.”
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“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities which most people take for granted.”
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“People received safe care, and staff understood their needs and preferences well. Care plans were thorough and gave staff guidance to support people safely. The service was well led. Leaders were proactive in ensuring people received a quality service which met their individual needs. Feedback from professionals who worked along-side the service was positive and staff were complimentary about the service and the support they received from the management team.”
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Older reports from the CQC's previous inspection approach
Inspected 12 December 2018, rated Good
Frequently asked questions
What services does Caremark Cheltenham and Tewkesbury provide?
Caremark Cheltenham and Tewkesbury is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Caremark Cheltenham and Tewkesbury registered in?
Caremark Cheltenham and Tewkesbury is registered in the Gloucestershire local authority area.
What is Caremark Cheltenham and Tewkesbury's CQC rating?
Caremark Cheltenham and Tewkesbury is rated Good by the Care Quality Commission (report published 10 April 2026). The full CQC inspection report is available at cqc.org.uk/location/1-4432315418.
Who is the registered manager at Caremark Cheltenham and Tewkesbury?
The registered manager is Joanne Zara Folkes.
Who owns Caremark Cheltenham and Tewkesbury?
Caremark Cheltenham and Tewkesbury is operated by Gloucestershire Care Services Limited.
When was Caremark Cheltenham and Tewkesbury last inspected?
The Care Quality Commission published its latest report on Caremark Cheltenham and Tewkesbury on 10 April 2026.
Where is Caremark Cheltenham and Tewkesbury located?
Caremark Cheltenham and Tewkesbury is located in Gloucester, United Kingdom.
When did Caremark Cheltenham and Tewkesbury register with CQC?
Caremark Cheltenham and Tewkesbury first registered on 23 October 2017.
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Location
Home-care agencies near Gloucester
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Badges & awards
Information disclaimer. Information regarding Caremark Cheltenham and Tewkesbury is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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