Care Quality Services Newcastle
Suites A & C Fenham Studios, Fenham Hall Drive, Newcastle Upon Tyne, NE4 9YL · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2023.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Newcastle upon Tyne
- Registered manager: Louise Porter
- Run by: Care Quality Services Limited
The inspection record
Rated Good overall. Report published 10 March 2026.
“Date of assessment was between 08 January and 21 January 2026. This was the first inspection for Care Quality Services Newcastle under its current registration, following the acquisition of the previous provider by Cera Care. The established staff team has remained in place, ensuring continuity of care for people using the service.”
“Our inspection found that Care Quality Services Newcastle delivers safe and effective care, and staff showed compassion and a strong person-centred approach. The management team demonstrated a thorough understanding of the service, Clear policies and procedures supported consistent staff practice. We found that staff knew people well, building trusting relationships and involving people in decisions about their daily care.”
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“Medicines were managed safely, supported by an in-house electronic system, and staff promoted independence and choice in line with people’s personal preferences. People told us they felt safe, and staff routinely sought consent when providing care. Overall, the service fostered a positive, supportive culture, with staff responding sensitively and respectfully to individual needs and requests. ”
Older reports from the CQC's previous inspection approach
Inspected 25 July 2018, rated Good
Frequently asked questions
What services does Care Quality Services Newcastle provide?
Care Quality Services Newcastle is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Care Quality Services Newcastle registered in?
Care Quality Services Newcastle is registered in the Newcastle upon Tyne local authority area.
What is Care Quality Services Newcastle's CQC rating?
Care Quality Services Newcastle is rated Good by the Care Quality Commission (report published 10 March 2026). The full CQC inspection report is available at cqc.org.uk/location/1-14443163144.
Who is the registered manager at Care Quality Services Newcastle?
The registered manager is Louise Porter.
Who owns Care Quality Services Newcastle?
Care Quality Services Newcastle is operated by Care Quality Services Limited.
When was Care Quality Services Newcastle last inspected?
The Care Quality Commission published its latest report on Care Quality Services Newcastle on 10 March 2026.
Where is Care Quality Services Newcastle located?
Care Quality Services Newcastle is located in Newcastle Upon Tyne, United Kingdom.
When did Care Quality Services Newcastle register with CQC?
Care Quality Services Newcastle first registered on 24 January 2023.
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Location
Home-care agencies near Newcastle Upon Tyne
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Information disclaimer. Information regarding Care Quality Services Newcastle is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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