Care Quality Services Coventry

“Staff understood their role in keeping people safe, supporting people to make choices and promoting people’s independence. Systems and processes helped monitor people’s health and welfare, where other health professionals’ input was needed, information about people was shared across those services. People’s care records were detailed and staff knew how to support people but, in some cases, further information and staff training was needed to ensure consistent care was given. Systems checked on the quality of the service, including managing people’s care calls. Management understood the importance of listening to people and learning from feedback to improve people’s outcomes. Processes ensured checks on people’s call times, consistency of staff, safety of equipment, infection control practice and risks associated with people’s care were monitored and checked. The management team continued to review and strengthen their audit processes to ensure a quality service was provided.”