Care Quality Services Brighton and Hove

“People were supported by staff who knew them well. People’s care plans were person centred to reflect their needs and wishes. Regular care reviews were undertaken and relatives involved in this process where appropriate. Risks were robustly managed using innovative technology to assist with this. Staff received training that was relevant to their roles and told us they felt this was sufficient to complete their jobs to a high standard.”

“There were enough staff to ensure people’s needs were met and people had continuity in care. Staff spoke passionately about working for Care Quality Services and told us they enjoyed their jobs. Staff felt supported by the management team. Staff and the management team had good relationships with external health and social professionals and shared information appropriately.”

“Governance at the service was robust. Records were continually reviewed and updated, with some auditing completed on a daily basis. Staff practice was frequently observed, and this was used to drive improvement and celebrate positive practice. The provider had a range of staff initiatives to keep staff thriving to deliver good quality care.”