Care Outlook (East Sussex)

“Date of Assessment: 17 February 2025 to the 25 February 2025. Care Outlook is a domiciliary care service providing support to people in their own homes. The Care Quality Commission only regulates services providing personal care and not everyone supported was in receipt of personal care. The service supported 41 people, 27 of whom were in receipt of personal care. We undertook this full assessment to follow up on an incident involving risk. We needed to make sure that people were being supported safely. We did not find any concerns or ongoing risk at this assessment. The incident involving risk was isolated and had been managed appropriately. There was no ongoing risk and lessons learned had been shared with all staff. People were safeguarded from avoidable risk from staff who had been safely recruited and trained. Infection prevention and control was managed well and people were supported safely with their medicines. People’s needs were assessed before they were offered support from the service. Other health and social care professionals worked well with the service at all stages of people’s care journey. People were given choice and were supported with some decision making by loved ones and staff. Staff were kind and compassionate and people’s dignity was respected. People’s independence was encouraged by staff within the confines of safety. Staff welfare was protected by a caring and understanding management team. Care was delivered in a way that suited people’s individual routines and catering for their preferences, likes and dislikes. People had a voice and were confident to speak to managers and staff about any concerns they had. The service was well led. The registered manager was approachable and supported people and staff. They maintained oversight of the service through a process of auditing and monitoring. Staff had opportunities to speak up and raise issues and staff from different cultures were supported.”