Care 4 Care Headquarters

“Care 4 Care Headquarters is a domiciliary care agency registered with the Care Quality Commission (CQC) to provide personal care and support to people living in their own homes. At the time of this assessment 37 older people were receiving personal care and support from this provider. Most people currently using the service were receiving short-term palliative end of life care. The service was rated requires improvement overall with multiple breaches of regulation made following their last inspection. This was because we identified concerns in relation to how the provider coordinated staffs call visits, operated their governance systems and maintained records.”

“We undertook this follow up assessment to check the provider had followed the action plan we required them to send us after their previous inspection and made the necessary improvements they told us they would. The inspection was announced and we gave the provider 48 hours’ notice. This was because we needed to be sure the registered manager would be in their offices to support this assessment. Inspection activity started on 10 July and ended on 15 July 2024. We visited the provider’s offices on the first day of this assessment. We looked at 3 key questions and all the quality statements associated with them. We found the provider had made enough improvements and no longer in breach of regulations. The service is now rated good overall. Areas where the provider had improved since their last inspection included, better scheduling of staffs call visits, operating their oversight and scrutiny systems more effectively, and maintaining better records.”