Burrow Down Community Support
43 Palace Avenue, Paignton, Devon, TQ3 3EN · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since July 2015.
- Supports: physical disabilities, learning disabilities, sensory impairment and adults under 65
- Local authority: Torbay
- Run by: Burrow Down Support Services Limited
The inspection record
Rated Inadequate overall. Report published 2 April 2026.
“Date of assessment: 17 December to 22 December 2025.”
“Burrow Down Community Support provides care and support to people with a learning disability and autistic people who have general health needs, mental health needs, sensory impairment, or physical disability. The support is provided to people who live in their own homes within Torbay and the surrounding area. Packages of care varied from daily visits to 24-hour care. The service currently supports 50 people, 26 of whom receive a regulated activity.”
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“This was a responsive assessment prompted by concerns received about the alleged use of restrictive practice and/or restraint within 2 supported living settings supported by the service. A decision was made for us to inspect and examine those risks.”
“Whilst we did not find any evidence to substantiate the specific allegations relating to restrictive practice or restraint, we have continued to identify ongoing concerns regarding care planning, risk management, restrictive practice, the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS), staff training, and supervision. This meant people continued to be at risk of receiving care and support that did not promote their well-being or protect them from the risk of avoidable harm.”
“Following the previous assessment in July 2025, the provider had taken action to strengthen oversight and support the day-to-day management of the service and continued to work with the local authority to address all aspects of service delivery.”
“This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.”
“At this assessment, the overall rating has not changed and remains inadequate.”
Older reports from the CQC's previous inspection approach
Inspected 13 September 2017, rated Good
Frequently asked questions
What services does Burrow Down Community Support provide?
Burrow Down Community Support is registered with the Care Quality Commission to provide personal care.
Which local authority is Burrow Down Community Support registered in?
Burrow Down Community Support is registered in the Torbay local authority area.
What is Burrow Down Community Support's CQC rating?
Burrow Down Community Support is rated Inadequate by the Care Quality Commission (report published 2 April 2026). The full CQC inspection report is available at cqc.org.uk/location/1-2112146235.
Who owns Burrow Down Community Support?
Burrow Down Community Support is operated by Burrow Down Support Services Limited.
When was Burrow Down Community Support last inspected?
The Care Quality Commission published its latest report on Burrow Down Community Support on 2 April 2026.
Where is Burrow Down Community Support located?
Burrow Down Community Support is located in Paignton, United Kingdom.
When did Burrow Down Community Support register with CQC?
Burrow Down Community Support first registered on 7 July 2015.
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Location
Home-care agencies near Paignton
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Information disclaimer. Information regarding Burrow Down Community Support is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
01803526710