Broadway Care Solutions Ltd

“The provider had a manager registered with the Care Quality Commission, ensuring that both the registered manager and the provider were legally accountable for the operation of the service and the quality and safety of care delivered.”

“Recruitment procedures were safe, with appropriate checks conducted to ensure staff were suitable to work with people using the service. Staff were supported in their role and had completed appropriate training. Punctual and consistent care, and staffing arrangements supported continuity for people using the service.”

“Care plans were in place and regularly reviewed to reflect changes in need. They were person-centred and focused on people’s individual needs and preferences. Risks to people and staff were identified and mitigated where possible. The provider responded flexibly to ensure continuity and coordinated working, and information was communicated clearly while maintaining confidentiality.”

“The provider had a complaints policy in place.”

“The provider had effective governance in place. They had good oversight of the service. Work was ongoing to make further improvements to the electronic recording systems in place.”

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