Britz Health Care Ltd

“Date of assessment: 8 July to 22 July 2025. The service is a care at home service providing support to adults of all ages living with a range of different needs including dementia, physical disabilities and learning disabilities. The provider is also registered to provide supported living services to people but this element of their service provision was not operational at the time of this assessment and, therefore, we did not assess it. At the time of the assessment, the service provided personal care and support to 17 people through its care at home service. Not everyone using the service received personal care. CQC only assesses and inspects where people receive personal care. Where they do, we also consider any wider social care provided. We assessed the service because it did not have a rating. The outcome from this assessment was a rating for the service. We looked at all 5 key questions and we assessed all of the quality statements in each of the key questions. This assessment included offsite gathering and review of evidence. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted.”

“The provider had a proactive and positive culture of safety, based on openness and honesty. The provider made sure there was continuity of care, including when people moved between different services. People's needs were assessed before they started using the service. The provider shared concerns quickly and appropriately to keep people safe. There were appropriate policies and processes in place to keep people safe from harm and abuse. Risks to people were assessed and management plans were in place to inform staff how to reduce and manage risks to maintain people’s safety. The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. Policies and processes were in place to support the safe administration of medications and regular, in-depth audits of medication administration were carried out by a member of the management team.”