Bradford Regional Office

“Date of assessment: 10 to 17 November 2025. Bradford Regional Office is a supported living service, providing support and personal care to people in their own homes. Staff supported people of varying ages, and people who may have a learning disability and/or autism and people with mental health needs. At the time of our assessment 28 people were receiving support from the service, not everyone using the service received personal care. CQC only assesses and inspects where people receive personal care. At the time of our assessment 10 people using the service received personal care. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service were working within the principles of Right support, right care, right culture.”

“Improvements were required to ensure the management team had effective oversight of accidents and incidents, to ensure lessons were learned. This included incidents of distress, we found some records which were not robustly completed by staff, and not all incidents of distress were reviewed appropriately. We found no harm to people, and the provider had recognised this and planned to implement more robust monitoring systems, which they evidenced to us. Medicines were mostly managed safely, however some improvements were required to records, to ensure they contained enough detail, such as allergy information. Most people and relatives told us they received their medicines as prescribed, and staff completed medicines administration records (MAR’s). Staff promoted safe infection, prevention and control (IPC) practices, and regular checks were in place to ensure people’s homes were safe for use. People were safeguarded from the risk of abuse. People were supported by enough staff; all pre-employment checks were in place and staff received training to carry out their roles effectively.”