Bluebird Care (Essex West)
1 Aurum Court, Sylvan Way, Basildon, SS15 6TH · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2012.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions, adults under 65 and eating disorders
- Local authority: Essex
- Registered manager: Clemency Cameron Towlson
- Run by: Care and Wellbeing Group Limited
The inspection record
Rated Good overall. Report published 5 August 2026.
“Date of assessment: 9 June 2026 to 26 June 2026.”
“Bluebird Care (Essex West) is a domiciliary care service providing personal care to adults living in their own homes. CQC only inspects the service being received by people provided with ‘personal care’; such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 39 people were receiving personal care. The service was supporting people with a range of needs including older people, people living with dementia, and people with physical and sensory impairments.”
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“People and relatives consistently provided positive feedback about the care they received. They felt safe, valued, and treated with dignity and respect. Staff were described as kind, reliable and responsive, and people experienced continuity of care with familiar carers.”
“The provider had established governance systems to monitor quality and safety. These included audits, incident tracking, and regular reviews of care. Management demonstrated a commitment to improvement through learning from incidents, staff feedback and community engagement.”
“Evidence showed good outcomes for people, including reduced risks such as falls, improved emotional wellbeing, and increased independence. There were examples of strong personalised care and inclusive practice.”
“Overall, the service demonstrated a positive culture with clear leadership, effective systems and a focus on people’s outcomes. ”
Older reports from the CQC's previous inspection approach
Inspected 17 March 2016, rated Good
Frequently asked questions
What services does Bluebird Care (Essex West) provide?
Bluebird Care (Essex West) is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Bluebird Care (Essex West) registered in?
Bluebird Care (Essex West) is registered in the Essex local authority area.
What is Bluebird Care (Essex West)'s CQC rating?
Bluebird Care (Essex West) is rated Good by the Care Quality Commission (report published 5 August 2026). The full CQC inspection report is available at cqc.org.uk/location/1-357992963.
Who is the registered manager at Bluebird Care (Essex West)?
The registered manager is Clemency Cameron Towlson.
Who owns Bluebird Care (Essex West)?
Bluebird Care (Essex West) is operated by Care and Wellbeing Group Limited.
When was Bluebird Care (Essex West) last inspected?
The Care Quality Commission published its latest report on Bluebird Care (Essex West) on 5 August 2026.
Where is Bluebird Care (Essex West) located?
Bluebird Care (Essex West) is located in Basildon, United Kingdom.
When did Bluebird Care (Essex West) register with CQC?
Bluebird Care (Essex West) first registered on 11 January 2012.
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Location
Home-care agencies near Basildon
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Information disclaimer. Information regarding Bluebird Care (Essex West) is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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