Blay Domiciliary Services

“The service had made improvements. The provider had taken action to address the concerns identified at our last inspection in relation to safe care and treatment, mental capacity assessments and governance. The provider was no longer in breach of regulation.”

“People were protected to keep safe. People were involved in the development and review of their care. Areas of risk on people’s lives were identified and support offered to mitigate these.”

“The provider responded positively to feedback shared during the inspection. For example, the provider took actions to ensure consistent implementation of the principles of the mental capacity act in relation to capacity assessments. The provider also updated their service improvement plan to include the timescale for the roll out of improvement opportunities identified for care records. For example, to consistently provide detailed guidance for the administration of as required medicines.”

“Staff received the appropriate training to their role and understood the principles of person-centred care and implemented these effectively. The provider implemented effective systems to ensure leaders had oversight of the service. Opportunities for improvement were identified and action taken to promote best outcomes for people.”