Black Horse Care Limited

“People were supported to have maximum choice and control of their lives. The ethos at the service supported this. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of management and staff helped ensure people could lead safe, confident, inclusive and empowered lives.”

“We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as the service is registered for people who have a learning disability and/or who are autistic. The service met this guidance.”

“Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. There were enough staff to support people. Robust staff recruitment practices were in place.”

“People’s needs were assessed and reviewed. Staff undertook training to support them in their role, and they had 1 to 1 supervision with their manager. Staff, management and people worked together to ensure people’s needs were met. People were able to consent to their care. The provider promoted the wellbeing of its staff. Care and support were person centred.”

“People were listened to and involved in planning their care. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff and people who used the service spoke positively about the leadership team. There was a shared and open culture at the service.”