Bevancare LTD

“This assessment was carried out by two inspectors. An expert by experience made calls to people on 18 July 2025. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. During this assessment we spoke with the registered manager, 2 care co-ordinators, an administrator and 6 care staff.”

“There were electronic call monitoring systems to ensure staff attended care visits on time to administer people’s medication, where required; systems were in place to safeguard people from abuse. Risks were identified and assessments were in place to ensure people received safe care; these needed to be more robust so that specific risks relating to individuals were fully captured. Staff were recruited safely.”

“There were quality assurance systems to ensure people received safe care. The registered manager was aware of the areas that needed to be more robust. There were quality monitoring systems to obtain feedback. The service worked in partnership with other professionals to ensure people were kept safe and lived their lives how they wished to. We were told by a professional we contacted that staff went ‘over and above’ to ensure people received good care and support.”