Better Care & Support Ltd
32 Percival Road, Nottingham, NG5 2EY · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2025.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment and adults under 65
- Local authority: Nottingham
- Registered manager: Rukhsana Begum Rafi
- Run by: Better Care & Support Ltd
The inspection record
Rated Good overall. Report published 8 December 2025.
“4Life Care Chesterfield Limited is a home care service providing support to older people and younger adults, people living with dementia and people with physical disabilities. Not everyone who used the service received personal care. CQC only assess where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. At the time of our assessment, there were 15 people using the service, with 13 people receiving the regulated activity of personal care. This was a focused assessment, looking at where we found areas of concern at the last assessment. The service had made improvements and is no longer in breach of regulations. Care plans had been improved, contained important information and were now person centred.”
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“Staff gave positive feedback on the service and leadership support.”
“Care plans were person centred and contained information important to people using the service. However, feedback showed that these were not always followed due to staff on shift not being able to accommodate gender preferences.”
“Consistency of staff and care call times varied and was noted to be an issue by people using the service.”
“Systems and processes were in place to carry out audits and implement lessons learnt where needed. Robust meeting minutes were in place which showed that the lessons learnt and actions had been shared with staff to ensure that the changes were implemented.”
“The provider was previously in breach of the legal regulation in relation to person centred care, safe care and treatment and good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.”
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Older reports from the CQC's previous inspection approach
Inspected 27 June 2019, rated Good
Frequently asked questions
What services does Better Care & Support Ltd provide?
Better Care & Support Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Better Care & Support Ltd registered in?
Better Care & Support Ltd is registered in the Nottingham local authority area.
What is Better Care & Support Ltd's CQC rating?
Better Care & Support Ltd is rated Good by the Care Quality Commission (report published 8 December 2025). The full CQC inspection report is available at cqc.org.uk/location/1-23181710868.
Who is the registered manager at Better Care & Support Ltd?
The registered manager is Rukhsana Begum Rafi.
Who owns Better Care & Support Ltd?
Better Care & Support Ltd is operated by Better Care & Support Ltd.
When was Better Care & Support Ltd last inspected?
The Care Quality Commission published its latest report on Better Care & Support Ltd on 8 December 2025.
Where is Better Care & Support Ltd located?
Better Care & Support Ltd is located in Nottingham, United Kingdom.
When did Better Care & Support Ltd register with CQC?
Better Care & Support Ltd first registered on 23 May 2025.
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Information disclaimer. Information regarding Better Care & Support Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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