Best2 Care Ltd – Gravesend Office

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“The service promoted continuity and consistency in care delivery. People received care and support from regular team of care staff. There were sufficient staff deployed to support people.”

“People were safeguarded from abuse. People were supported to access healthcare services, maintain their wellbeing and remain involved in their local communities. Staff were trained to support people effectively. Staff followed infection prevention and control procedures. Incidents and accidents were reported and reviewed and lessons learned from them.”

“People and relatives were involved in assessments, reviews and decisions about their care. Care plans detailed people's individual needs, risks, and how these would be met. Staff supported people in a way that promoted their independence, choice and control.”

“The provider had systems in place to monitor quality and safety, including audits of care records, medicines, incidents, complaints and call monitoring. Leaders were approachable, and staff felt well supported through supervision, training and ongoing development opportunities. The provider also worked with an external compliance organisation and sector networks to support continuous improvement.”