Best Care Liverpool Limited
Suite 3, 101 Mere Grange, Leaside, St. Helens, WA9 5GG · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2018.
- Supports: older people (65+), physical disabilities, adults under 65 and children
- Local authority: St. Helens
- Registered manager: Primrose Maria Matsega
- Run by: Best Care Liverpool Limited
The inspection record
Rated Good overall. Report published 17 December 2025.
“Best Care (Liverpool)is a domiciliary care service which provides care and support to people who live in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 400people were being supported with personal care.”
“Unlike our standard approach to assessing performance, we did not physically visit the office of the location. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.”
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“People were protected from the risk of harm and kept safe. However, people’s risk assessments required further detail to help better guide staff. Any safety incidents were investigated thoroughly and lessons learnt.”
“Staff received training and support to help deliver and maintain high-quality care. People received support from staff who were familiar to them. People and their relatives told us they were well supported by staff.”
“The registered manager practiced a culture which was underpinned by delivering care and support of a high standard and in a person-centred way. This ethos was understood and practiced by staff.”
“Governance systems were effective at identifying any shortfalls in practice. However, actions taken to remedy shortfalls, were not always recorded as effectively as they could be.”
Older reports from the CQC's previous inspection approach
Inspected 13 May 2019, rated Good
Frequently asked questions
What services does Best Care Liverpool Limited provide?
Best Care Liverpool Limited is registered with the Care Quality Commission to provide nursing care at home and personal care.
Which local authority is Best Care Liverpool Limited registered in?
Best Care Liverpool Limited is registered in the St. Helens local authority area.
What is Best Care Liverpool Limited's CQC rating?
Best Care Liverpool Limited is rated Good by the Care Quality Commission (report published 17 December 2025). The full CQC inspection report is available at cqc.org.uk/location/1-5212946880.
Who is the registered manager at Best Care Liverpool Limited?
The registered manager is Primrose Maria Matsega.
When was Best Care Liverpool Limited last inspected?
The Care Quality Commission published its latest report on Best Care Liverpool Limited on 17 December 2025.
Where is Best Care Liverpool Limited located?
Best Care Liverpool Limited is located in St. Helens, United Kingdom.
When did Best Care Liverpool Limited register with CQC?
Best Care Liverpool Limited first registered on 23 May 2018.
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Home-care agencies near St. Helens
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Information disclaimer. Information regarding Best Care Liverpool Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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