Best Care Co
Diamond House, 179-181 Lower Richmond Road, Richmond, Surrey, TW9 4LN · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since March 2025.
- Supports: people with dementia, physical disabilities, sensory impairment and mental health conditions
- Local authority: Richmond upon Thames
- Registered manager: Julia Katarzyna Karcz
- Run by: Best Care Group Ltd
The inspection record
Rated Good overall. Report published 18 May 2026.
“Date of Assessment: 16th April – 28th April 2026.”
“This comprehensive assessment was undertaken on 16 April 2026, with additional remote evidence reviewed up to 28 April 2026. Best Care Co is a domiciliary care service providing personal care to people living in their own homes. At the time of the assessment, the service was supporting 10 people with a range of needs, including dementia, physical disability, sensory impairment and mental health needs. This was the provider’s first comprehensive assessment.”
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“Staff understood people’s risks well and supported independence through positive risk‑taking, with clear guidance in care plans and risk assessments. People and relatives consistently told us they felt safe and well cared for. They described staff as kind, attentive and respectful, and said care was delivered in a calm and unhurried way.”
“Staffing levels were managed to meet people’s needs and leaders had good oversight of call times through electronic monitoring systems as well as oversight in the field. Staff received regular supervision, spot checks and training, and told us they felt well supported by managers who were visible, approachable and experienced in care delivery.”
“Care records were comprehensive, person‑centred and regularly reviewed. Medicines were managed safely using electronic systems, with no concerns identified during record reviews.”
“The service was well led. Leaders demonstrated a strong values‑based culture focused on safety, compassion and quality. There were clear governance systems to monitor incidents, medicines, staffing and care quality, with learning shared through management oversight.”
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Frequently asked questions
What services does Best Care Co provide?
Best Care Co is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Best Care Co registered in?
Best Care Co is registered in the Richmond upon Thames local authority area.
What is Best Care Co's CQC rating?
Best Care Co is rated Good by the Care Quality Commission (report published 18 May 2026). The full CQC inspection report is available at cqc.org.uk/location/1-22156176311.
Who is the registered manager at Best Care Co?
The registered manager is Julia Katarzyna Karcz.
Who owns Best Care Co?
Best Care Co is operated by Best Care Group Ltd.
When was Best Care Co last inspected?
The Care Quality Commission published its latest report on Best Care Co on 18 May 2026.
Where is Best Care Co located?
Best Care Co is located in Richmond, United Kingdom.
When did Best Care Co register with CQC?
Best Care Co first registered on 12 March 2025.
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Home-care agencies near Richmond
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Information disclaimer. Information regarding Best Care Co is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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