Bellamy House (Empowering U Care)

“We assessed the service against ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted.”

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“People received appropriate support that met their individual needs. Assessments were completed, and personalised care plans provided staff with clear guidance on how to support people safely and effectively. People, their relatives, staff and healthcare professionals worked collaboratively to develop these plans, ensuring they reflected each person’s preferences and aspirations.”

“People’s individual communication needs were understood and considered, and they were included in care planning and staffing decisions, so support was provided in the way that suited them best.”

“People were supported to be as independent as possible and to develop life skills. They were encouraged to lead healthy lifestyles, eat well, and take part in activities that were meaningful to them.”

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“There were systems in place to safeguard people from the risk of abuse. Recruitment processes were robust and staffing levels were sufficient to meet people’s needs. Staff received relevant training and were supported by the registered manager to continually develop their skills.”

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“Care was person‑centred, respectful and regularly reviewed. Staff sought consent before delivering care and practised in line with the Mental Capacity Act 2005 to ensure people’s legal rights were consistently upheld.”

“Staff respected people’s privacy and dignity and supported them to maintain independence in daily activities. The provider worked effectively with external agencies to ensure people’s health needs were met and decision‑making was appropriately supported.”

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“The service promoted an open and inclusive culture. The provider welcomed feedback, listened to people’s views and acted on concerns or complaints. The views of people, their families and staff were encouraged, valued and used to develop the service.”

“The registered manager provided stable leadership and ensured there was effective oversight of quality, safety and continuous development.”