B24 Healthcare Solution Limited

“The last rating for this service was requires improvement (report published 16 January 2024). We identified 2 breaches of the regulations related to safe care and treatment and good governance. We requested an action plan from the provider to tell us how they intended to make the required improvements. We undertook this inspection to check they had followed their action plan. We found sufficient improvement had been made in safe care and treatment and the provider was no longer in breach. Whilst we found improvements in governance this was not sufficient, and we found the provider remained in breach of the legal regulation relating to good governance. This was the third consecutive inspection where the provider had not met this legal regulation.”

“Staff carried out some checks on the quality and safety of the service. However, there was limited oversight from the provider to ensure checks drove effective improvements. Some checks did not identify the concerns we found during the inspection.”

“Medicines were not always safely managed to ensure manufacturer’s directions were followed. Medicine administration records were in place, but other important records; body maps for the safe administration of transdermal (skin) patches were not.”

“Staff received safeguarding training and understood their role in protecting people from abuse. Overall, the provider understood their role in making safeguarding referrals and working with other agencies. The provider had not, however, implemented their own policy related to staff handling people’s money.”

“Care planning documentation was personalised and contained most of the information staff needed to care for and support people. Risk assessments were in place and most risk mitigation gave staff the details they needed to keep people safe from avoidable harm.”