Avalon Northallerton Services

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“Avalon Northallerton Services is a domiciliary care agency and a supported living service providing personal care to people in their own homes. This report is in respect of the domiciliary care agency.”

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“This is a specialist service registered to support autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

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“The provider supported people to transition to different services which supported greater independence. Staff had a good understanding of safeguarding and knew how to recognise any concerns and respond to these appropriately. Risks to people were appropriately assessed and support plans implemented. Staff were recruited safely and received appropriate training.”

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“Support plans were kept up to date. Staff remained up to date with best practice guidance and provided support accordingly. People were supported to access other services such as day care services and employment. Staff sought consent appropriately.”

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“Staff were kind and respectful. Staff knew people well and encouraged people to be as independent as possible. Staff wellbeing was a priority for the provider. The provider and the management team ensured staff felt valued and involved. The provider was committed to the development of staff.”

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“Information was provided in a variety of ways and the provider considered assistive technology. Staff were given clear guidance as to how to effectively communicate with individuals they supported. The provider went above and beyond to support people to share feedback about their experiences with autism. The provider considered relevant legal requirements and people’s human rights. These topics, along with equality, diversity and inclusion, were discussed at board and senior level, and relayed to staff throughout the organisation.”

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“The provider had a clear shared vision, strategy and culture. Staff and leaders actively monitored and anticipated current and future risks to delivering the strategy. The staff team was happy and expressed pride about working for the provider. There was an excellent culture amongst staff, with staff consistently referring to the importance of person-centred care. The management team was competent and passionate. The provider had strong governance systems and processes in place. The provider was continuously seeking to improve the service and ensure future sustainability.”

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