Austen Allen Homecare – East Kent
Unit 5a, Westmount House, 220-228, Northdown Road, Margate, CT9 2RP · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since October 2023.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Kent
- Registered manager: Sarah Constant
- Run by: Austen Allen Healthcare Limited
The inspection record
Rated Good overall. Report published 8 June 2026.
“Date of Assessment: 29 April to 18 May 2026. Austen Allen Homecare - East Kent is a care at home agency that provides personal care to people living in their own homes.”
“CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided.”
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“At the time of this inspection 13 people were receiving support with personal care. This was the first inspection since this service registered with CQC. This service had a registered manager in place.”
“The service delivered safe, effective and person-centred care. Systems were in place to monitor care delivery, identify risks and respond to concerns. Issues identified were addressed and used to improve practice, reducing the risk of harm to people.”
“Care was planned in line with people’s needs and reviewed when these changed. Staff understood their roles and responsibilities and knew how to escalate concerns. Staff were supported through supervision and oversight, contributing to consistent care delivery.”
“People and their relatives were positive about the service. They described care as reliable, respectful and responsive, with no missed visits reported. Feedback from people and relatives was acted upon, including changes made when concerns were raised.”
“Leadership oversight was evident and supported a culture of learning and improvement. Overall, the provider demonstrated good quality care supported by effective systems and consistent practice.”
Frequently asked questions
What services does Austen Allen Homecare – East Kent provide?
Austen Allen Homecare – East Kent is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Austen Allen Homecare – East Kent registered in?
Austen Allen Homecare – East Kent is registered in the Kent local authority area.
What is Austen Allen Homecare – East Kent's CQC rating?
Austen Allen Homecare – East Kent is rated Good by the Care Quality Commission (report published 8 June 2026). The full CQC inspection report is available at cqc.org.uk/location/1-17889810875.
Who is the registered manager at Austen Allen Homecare – East Kent?
The registered manager is Sarah Constant.
Who owns Austen Allen Homecare – East Kent?
Austen Allen Homecare – East Kent is operated by Austen Allen Healthcare Limited.
When was Austen Allen Homecare – East Kent last inspected?
The Care Quality Commission published its latest report on Austen Allen Homecare – East Kent on 8 June 2026.
Where is Austen Allen Homecare – East Kent located?
Austen Allen Homecare – East Kent is located in Margate, United Kingdom.
When did Austen Allen Homecare – East Kent register with CQC?
Austen Allen Homecare – East Kent first registered on 25 October 2023.
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Location
Home-care agencies near Margate
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Badges & awards
Information disclaimer. Information regarding Austen Allen Homecare – East Kent is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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