At Home Support Services Limited
Harlow Enterprise Hub, Kao Hockham Building, Edinburgh Way, Harlow, CM20 2NQ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2016.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, adults under 65 and children
- Local authority: Essex
- Registered manager: Gladys Rufaro Chingoka
- Run by: At Home Support Services Limited
The inspection record
Rated Good overall. Report published 19 July 2024.
“At Home Support Services Ltd is a domiciliary care provider supporting people in their own homes. Not everyone using the service receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of the inspection the service was supporting 25 people.”
“We visited the office location on 09 May 2024 to see the registered manager, office staff and care staff; and to review care records and policies and procedures. We reviewed records including care plans for 5 people and recruitment files for 3 staff. Following our visit on site we reviewed a range of service records including, staff training and supervision matrix, audits, and policies/procedures. On 15 May 2024, 1 Expert by Experience made telephone calls to people who used the service and their relatives. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. We spoke with 5 people and 12 relatives.”
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“We looked at the following quality statements; learning culture, safeguarding, involving people to manage risks, safe and effective staffing, infection prevention and control, medicines optimisation, capable, compassionate and inclusive leaders, freedom to speak up, governance and assurance, partnerships and communities and learning, improvement and innovation. We did not assess all quality statements at this inspection. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them.”
Older reports from the CQC's previous inspection approach
Inspected 22 June 2021, rated Requires improvement
Inspected 21 January 2020, rated Requires improvement
Inspected 2 October 2018, rated Requires improvement
Inspected 20 June 2017, rated Requires improvement
Frequently asked questions
What services does At Home Support Services Limited provide?
At Home Support Services Limited is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is At Home Support Services Limited registered in?
At Home Support Services Limited is registered in the Essex local authority area.
What is At Home Support Services Limited's CQC rating?
At Home Support Services Limited is rated Good by the Care Quality Commission (report published 19 July 2024). The full CQC inspection report is available at cqc.org.uk/location/1-2455215798.
Who is the registered manager at At Home Support Services Limited?
The registered manager is Gladys Rufaro Chingoka.
When was At Home Support Services Limited last inspected?
The Care Quality Commission published its latest report on At Home Support Services Limited on 19 July 2024.
Where is At Home Support Services Limited located?
At Home Support Services Limited is located in Harlow, United Kingdom.
When did At Home Support Services Limited register with CQC?
At Home Support Services Limited first registered on 29 February 2016.
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Location
Home-care agencies near Harlow
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Information disclaimer. Information regarding At Home Support Services Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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