Aspen Gardens

“Medicines were managed safely. Risks to people's care were assessed and well managed. There were appropriate processes and procedures in place to safeguard people from abuse and neglect. There was a system in place to ensure accidents and incidents were reported, recorded and actioned. People received care that was centred around their needs. Staff knew about people's needs and preferences. The provider monitored the consistency of visits, which mostly happened as planned, and had acted to further improve timings. People's communication needs were assessed and plans put in place to ensure staff understood people’s preferred means of communication. Relevant healthcare professionals were involved and contacted, such as district nurses, GPs and social workers.”

“Staff told us they felt supported by the management team. Supervisions and appraisals were taking place. Staff told us they enjoyed working at the service and their wellbeing was supported. Staff had the appropriate training for their roles. There were several quality assurance processes in place, and most had been effective. However, they had not identified the issues with recruitment files. Audits fed into monitored action plans which helped drive improvements.”