Ashbee Home Care Ltd

“Staff managed medicines well and involved people in planning any changes. The provider had a good learning culture and investigated incidents thoroughly. However, recruitment processes required some improvement to ensure the correct level of Disclosure and Barring Service (DBS) checks had been made.”

“People were involved in assessments of their needs, taking account of people’s communication, personal and health needs. Care was based on latest evidence based good practice. People had enough to eat and drink to stay healthy.”

“Staff worked with all agencies involved in people’s care for the best outcomes and monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.”

“People were treated with kindness and compassion and staff protected people’s privacy and dignity. Staff treated each person as an individual, in line with their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. The provider supported staff wellbeing.”

“People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. People received personalised care and treatment. Staff worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.”

“Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported.”

“Staff understood their roles and responsibilities and were very positive about their experiences working for Ashbee Home Care Ltd. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas. ”