Around the Clock Healthcare – Head Office
314 Midsummer Boulevard, Midsummer Court, Milton Keynes, MK9 2UB · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since October 2020.
- Supports: older people (65+), physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and children
- Local authority: Milton Keynes
- Run by: Around The Clock Healthcare Ltd
The inspection record
Rated Requires improvement overall. Report published 24 March 2025.
“Date of assessment: 14 January to 7 February 2025. The service is a care at home service supporting children and adults. Not everyone who received support required assistance with personal care. At the time of assessment 3 children and young people under 18 received personal care in their family homes. No one was using supported living at the time of assessment.”
“Medicines processes and oversight were not safe. Audits did not take place on key areas of the service to identify and drive improvements. Risk assessments did not provide enough information about known risks and how staff should provide care which reduced these. Some risk assessments were not in place. Some areas of recruitment processes required strengthening. Not all training records were provided during the assessment for review. There was no evidence in care records of people's consent to care and treatment and some areas of people’s care plans required additional information.”
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“Staff knew how to report incidents and concerns. Staff usually arrived on time and always stayed for the length of time allocated to the calls. Staff received an induction and shadowed experienced staff as part of their learning. Staff were kind and caring to the people they supported and worked well together as a team. Positive feedback was received about the culture within the service and staff felt able to speak up. The management team were always available when needed. We found 2 breaches of regulation in relation to people's safe care and treatment and the governance of the service. We have asked the provider for an action plan in response to the concerns found at this assessment.”
“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
Frequently asked questions
What services does Around the Clock Healthcare – Head Office provide?
Around the Clock Healthcare – Head Office is registered with the Care Quality Commission to provide personal care.
Which local authority is Around the Clock Healthcare – Head Office registered in?
Around the Clock Healthcare – Head Office is registered in the Milton Keynes local authority area.
What is Around the Clock Healthcare – Head Office's CQC rating?
Around the Clock Healthcare – Head Office is rated Requires improvement by the Care Quality Commission (report published 24 March 2025). The full CQC inspection report is available at cqc.org.uk/location/1-9703790401.
Who owns Around the Clock Healthcare – Head Office?
Around the Clock Healthcare – Head Office is operated by Around The Clock Healthcare Ltd.
When was Around the Clock Healthcare – Head Office last inspected?
The Care Quality Commission published its latest report on Around the Clock Healthcare – Head Office on 24 March 2025.
Where is Around the Clock Healthcare – Head Office located?
Around the Clock Healthcare – Head Office is located in Milton Keynes, United Kingdom.
When did Around the Clock Healthcare – Head Office register with CQC?
Around the Clock Healthcare – Head Office first registered on 16 October 2020.
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Location
Home-care agencies near Milton Keynes
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Information disclaimer. Information regarding Around the Clock Healthcare – Head Office is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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