ARCH Winchester

“Not everyone who used the supported living service was receiving the regulated activity of personal care, which is help with tasks related to personal hygiene and eating.Where they do, we also consider any wider social care provided.We only reviewed the care and support for people who were receiving the regulated activity of personal care.”

“People received person centred care. Care staff ensured people were aware of the options for their support and decisions were made in consultation with them. Staff worked with people, so they were supported in the way they wished to be. Staff focused on identifying what people could do for themselves and the development of their skills.”

“The provider and care staff understood people’s care needs and risks, which were assessed before their support commenced. Care staff understood the signs people might be becoming unwell and responded appropriately.”

“Staff listened and responded to people's experiences, to enable them to have better outcomes from their care. These outcomes were in terms of being supported to manage community living, develop their levels of independence and self-care skills and engage with services, in order to meet their mental health and substance misuse needs.”

“The provider worked with other professionals and agencies involved in delivering people’s care. The provider supported staff well, and staff had access to their support and guidance as required.”

“However, we identified aspects of the service related to some records, which although not negatively impacting upon people’s care required further strengthening. The provider was responsive to our feedback and acted immediately to address the issues raised.”

“ ”