Annicare North

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about the services supporting people with a learning disability and autistic people and providers must have regard to it.”

“The provider was previously in breach of the legal regulations in relation to safeguarding people from abuse, staffing and safe recruitment of staff, safe care and treatment and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations. There were enough staff to meet people’s needs, and they were supported with appropriate training. Care was planned with people and reviewed when their needs changed. Care plans reflected people’s needs and ensured their health and well-being were promoted. Staff advocated for people to ensure they received appropriate healthcare.”

“However, further improvements in medicine management, and ensuring the care for people at risk of developing pressure areas were needed. People were happy staff asked for consent before providing any care, but the provider had not ensured care plans fully documented when decisions to restrict people’s liberty had been made by health and social care professionals.”

“Audits were in place to monitor the quality of care provided. They had driven the improvements since the last inspection. They ensured systems were in place to provide safe care to people. Following the inspection the provider wrote to us to inform us they were taking immediate action to resolve the concerns found”