Angel Support (Newham) Ltd

“Angel Support (Newham) Ltd provides care and support to people living in their own homes. Not everyone using Angel Support (Newham) Ltd received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This assessment did not include a site visit and was done remotely. At the time of the assessment, the service was supported 3 people who were in receipt of the regulated activity personal care.”

“This assessment was carried out by an inspector. We looked at 33 quality statements as part of this assessment.”

“We gathered information remotely from the service such as policies and training records. We also spoke to people who used the service, relatives of people that used the service and staff as part of this assessment to seek their views about the service.”

“People told us the felt safe when care workers supported them. Safeguarding systems ensured people were safeguarded from abuse. Care workers received key training to perform their roles effectively. Risk assessments ensured people received safe care. Medicines were being managed safely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Systems ensured care workers attended care visits on time. Safe recruitment systems ensured care workers can work with vulnerable people.”

“Staff were caring and kind when supporting people. People had choices and were supported to be independent. People’s privacy and dignity was respected. Care plans were person centred to ensure people received personalised care.”