ANA Homecare Ltd Willesden

“People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives. No one currently using the service was subject to deprivation of liberty safeguards.”

“People were supported by enough staff who had the skills and knowledge to support them safely. Risks were assessed and people were involved in the process. There were effective systems in place to safeguard people from abuse. Medicines were administered safely and there were systems in place to ensure the environment was safe.”

“Staff feedback told us that they understood risks to people for example, care staff told us “Training is provided and refreshed yearly. We keep our clients safe and reported any concerns on phone and in writing” and “We have training and I understand my responsibility to recognise the signs of abuse or neglect. I know how to respond appropriately and report any concerns immediately in line with the organisation's safeguarding policy to help protect those in my care.””

“There were effective care planning and review procedures in place. The service responded well to any changes to people’s care and support needs. They liaised with other health and social care partner agencies as and when required.”

“The managerial oversight was wide ranging and monitored the operational effectiveness of the service. Improvements and adjustments to delivery of the service were identified and action was taken to maintain the standard of care provided.”