Almond Tree Care Ltd

“Whilst the care delivery was good and care staff supported people in a compassionate, kind and person-centred manner, the culture within the serve was poor which had impacted on staff wellbeing. Staff told us they did not feel valued or supported and were overworked; they told us they were treated with a lack of respect and compassion. Staff told us they were fearful of raising concerns due to repercussions. A poor working environment had been found at our previous inspection completed in August 2022 and the provider had failed to rectify this meaning the negative culture remained at this inspection.”

“However, the people who used the service, their relatives and health and social care professionals told us the service, at the point of delivery, was consistently good. People told us they were supported by staff who were invested in them, conscientious and kind. They told us their needs were met in a person-centred manner and the records we viewed confirmed this. We found that improvements had been made in relation to risk management and consent and that people’s needs had been reviewed to ensure the service was meeting them.”

“We have asked the provider for an action plan in response to the concerns found at this inspection.”