Alina Homecare – Dorchester

“People received safe, personalised care that met their needs. Staff were aware of their responsibility to identify and report potential abuse. People’s medicines were managed safely. Staff completed safeguarding training and were confident any concerns raised would be properly dealt with. There were enough staff to meet people’s needs, and people were supported by a consistent staff team. People were complimentary about the staff and positive relationships had been developed. People had a person–centred and comprehensive care plan, which they helped devise and review regularly.”

“Staff had been recruited safely with all pre-employment checks completed prior to them starting. Staff were well supported in their role with good access to training and supervision. Staff felt able to speak openly with the registered manager. The registered manager had implemented systems to facilitate good communication, and processes to record and learn from any incidents, accidents or complaints that occurred. A regular programme of spot checks was in place to review the quality and safety of care delivery. The provider had established a process of learning from events that had either put people and staff at risk of harm, or had caused them harm, to improve the service. Openness and transparency about safety was actively encouraged and embedded in the service.”

“ ”