Alcedo Care South Lakes
6 Market Place, Kendal, LA9 4TN · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since November 2022.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, children, substance misuse and eating disorders
- Local authority: Westmorland and Furness
- Registered manager: Victoria Jane Leecy
- Run by: Alcedo Orange Limited
The inspection record
Rated Good overall. Report published 6 January 2025.
“We assessed Alcedo Care South Lakes between 30 October 2024 and 26 November 2024. We looked at all 5 key questions; safe, effective, caring, responsive and well-led. The service provided personal care to people living in their own homes. When we last inspected Alcedo Care South Lakes we found a breach of the regulations relating to good governance. During this inspection we found the provider was no longer breaching the regulations.”
“Staff told us they received very good support and they worked well as a team. There were good staff support systems and a staff recognition scheme to reward good practice.”
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“The provider had effective systems to identify and investigate allegations of abuse and identify lessons learnt. Staff understood their role in safeguarding. They had completed specific safeguarding training, as well as a range of other care-related training courses. New staff were recruited safely.”
“Medicines were managed safely. Regular audits were completed so potential errors could be identified and addressed quickly.”
“The provider’s mission, values and care philosophy were focused on delivering high quality and personalized care.”
“There were effective quality assurance (QA) systems, which provided real time information to enable managers to act swiftly to address any issues. A newly developed dashboard provided a pictorial snapshot of performance and progress.”
“Incidents, accidents, safeguarding allegations and medicines errors were regularly analysed to identify the root cause and recommend appropriate actions.”
“There were good opportunities for staff to share feedback through regular meetings. The provider had systems to share any learning and other important information with staff.”
“The provider had developed links with a range of external partners and had received external recognition for the care provided.”
“There were clear strategic goals to develop the service and invest in staff retention and recruitment.”
Older reports from the CQC's previous inspection approach
Inspected 5 December 2023, rated Requires improvement
Frequently asked questions
What services does Alcedo Care South Lakes provide?
Alcedo Care South Lakes is registered with the Care Quality Commission to provide dementia home care, nursing care at home and personal care.
Which local authority is Alcedo Care South Lakes registered in?
Alcedo Care South Lakes is registered in the Westmorland and Furness local authority area.
What is Alcedo Care South Lakes's CQC rating?
Alcedo Care South Lakes is rated Good by the Care Quality Commission (report published 6 January 2025). The full CQC inspection report is available at cqc.org.uk/location/1-14301119834.
Who is the registered manager at Alcedo Care South Lakes?
The registered manager is Victoria Jane Leecy.
Who owns Alcedo Care South Lakes?
Alcedo Care South Lakes is operated by Alcedo Orange Limited.
When was Alcedo Care South Lakes last inspected?
The Care Quality Commission published its latest report on Alcedo Care South Lakes on 6 January 2025.
Where is Alcedo Care South Lakes located?
Alcedo Care South Lakes is located in Kendal, United Kingdom.
When did Alcedo Care South Lakes register with CQC?
Alcedo Care South Lakes first registered on 15 November 2022.
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Location
Home-care agencies near Kendal
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Badges & awards
Information disclaimer. Information regarding Alcedo Care South Lakes is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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