Aim24 Care Wokingham

“People’s needs were assessed, taking account of communication, personal care, and health requirements, however care plans did not consistently reflect the full recommendations from external professionals. As a result, staff were not given the detailed guidance required to deliver safe and appropriate care, which increased the potential for avoidable risks. Staff were recruited safely, were appropriately trained, and received regular support and supervision. Staff promoted independence, and people were supported to have choice and control over their daily lives. People told us they were treated as individuals and that staff were kind and compassionate. People’s dignity, independence, and ability to make choices were respected. Referrals to healthcare professionals were made when required.”

“People were asked for feedback and told us that issues they raised were responded to and addressed appropriately. The provider assessed and managed the risk of infection.”

“Although the provider had audits in place, they did not always identify risks or areas where improvements were needed. In some cases, actions identified through audit were not completed, reducing the effectiveness and value of the audit process.”

“We have asked the provider for an action plan in response to the findings and to enable us to monitor the service.”