Agincare UK Leominster
1 Lion Court, Broad Street, Leominster, Herefordshire, HR6 8LS · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since September 2011.
- Supports: older people (65+)
- Local authority: Herefordshire, County of
- Registered manager: Clare Patricia Dixon
- Run by: Agincare UK Limited
The inspection record
Rated Good overall. Report published 8 July 2025.
“Date of Assessment: 18 February to 20 February 2025. Agincare UK Leominster is a domiciliary care agency providing personal care to people in their homes. They also provide support to people living in the Rose Garden. This is an extra care facility where people live independently in their own apartments and have access to communal areas. People living here have access to care if it is required. Not everyone will be receiving the regulated activity of personal care. The service is registered to support older people, some of whom may be living with dementia, mental health conditions and physical disabilities. At the time of our assessment, 152 people were being supported and their primary need was personal care. People had individual packages of care ranging from 30-minute care calls to 24-hour care and support.”
“The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience to provide safe care. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.”
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“People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent.”
“People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care. Staff responded to people in a timely way. The provider supported staff wellbeing.”
“People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback.”
“Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.”
Older reports from the CQC's previous inspection approach
Inspected 8 July 2021, rated Good
Inspected 30 October 2018, rated Good
Inspected 25 August 2015, rated Good
Frequently asked questions
What services does Agincare UK Leominster provide?
Agincare UK Leominster is registered with the Care Quality Commission to provide personal care.
Which local authority is Agincare UK Leominster registered in?
Agincare UK Leominster is registered in the Herefordshire, County of local authority area.
What is Agincare UK Leominster's CQC rating?
Agincare UK Leominster is rated Good by the Care Quality Commission (report published 8 July 2025). The full CQC inspection report is available at cqc.org.uk/location/1-296363758.
Who is the registered manager at Agincare UK Leominster?
The registered manager is Clare Patricia Dixon.
Who owns Agincare UK Leominster?
Agincare UK Leominster is operated by Agincare UK Limited.
When was Agincare UK Leominster last inspected?
The Care Quality Commission published its latest report on Agincare UK Leominster on 8 July 2025.
Where is Agincare UK Leominster located?
Agincare UK Leominster is located in Leominster, United Kingdom.
When did Agincare UK Leominster register with CQC?
Agincare UK Leominster first registered on 23 September 2011.
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Location
Home-care agencies near Leominster
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Information disclaimer. Information regarding Agincare UK Leominster is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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