Age UK Northamptonshire
William & Patricia Venton Centre, York Road, Northampton, NN1 5QJ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Overview
Age UK Northamptonshire is a home care agency based in Northampton, Northamptonshire (NN1). It is registered with CQC.
It provides personal care and support to people in their own homes. Its services also include dementia home care. CQC records list its specialisms as Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities and Sensory impairment. CQC records give its local authority as West Northamptonshire. CQC rated it Requires improvement at its last assessment.
Registration details
- Registered as a homecare agency with the Care Quality Commission since March 2011.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: West Northamptonshire
- Registered manager: Lynette Emary
- Run by: Age UK Northamptonshire
The inspection record
Rated Requires improvement overall. Report published 4 November 2025.
“The assessment was undertaken between 18 August and 8 September 2025. The assessment was carried out due to emerging risk at the service identified during regular monitoring. A site visit was carried out on 18 August 2025. We assessed a total of 33 quality statements.”
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Show the full assessment summaryHide the rest of the summary
“Age UK Northamptonshire is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment there was one person receiving personal care. The service had recently stopped supporting two other people.”
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“At the last assessment this service was rated Good. During this assessment we found the provider was in breach of the legal regulations relating to need for consent and good governance.”
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“Care plans lacked information to ensure staff knew how to support people. However, as the staff team was stable, they knew people’s needs well as they had been supporting them for a while. The provider did not always respect people’s rights around consent when delivering care and treatment. There was no evidence that people had been involved in devising their care plans or consenting to them. People’s relatives said that staff were kind and treated their loved ones with respect. There was no effective system of governance in place to identify where improvements were required. The Registered Manager had not been involved in managing the service for the months preceding the assessment and had just resumed the role.”
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“The overall rating of this service has changed to requires improvement. The service has been asked to submit an action plan to address the breaches of legal regulations.”
Older reports from the CQC's previous inspection approach
Inspected 26 August 2021, rated Good
Inspected 27 April 2018, rated Good
Inspected 2 March 2016, rated Good
Frequently asked questions
What services does Age UK Northamptonshire provide?
Age UK Northamptonshire is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Age UK Northamptonshire registered in?
Age UK Northamptonshire is registered in the West Northamptonshire local authority area.
What is Age UK Northamptonshire's CQC rating?
Age UK Northamptonshire is rated Requires improvement by the Care Quality Commission (report published 4 November 2025). The full CQC inspection report is available at cqc.org.uk/location/1-183867802.
Who is the registered manager at Age UK Northamptonshire?
The registered manager is Lynette Emary.
When was Age UK Northamptonshire last inspected?
The Care Quality Commission published its latest report on Age UK Northamptonshire on 4 November 2025.
Where is Age UK Northamptonshire located?
Age UK Northamptonshire is located in Northampton, United Kingdom.
When did Age UK Northamptonshire register with CQC?
Age UK Northamptonshire first registered on 22 March 2011.
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Location
Home-care agencies near Northampton
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Information disclaimer. Information regarding Age UK Northamptonshire is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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