Agathah Limited

“Date of Assessment:19 May 2026. The service is a care at home service providing personal care to people living in their own homes. At the time of our assessment there were 3 people receiving personal care. At our last assessment we identified 5 breaches in relation to safe care and treatment, staffing, recruitment, safeguarding and governance. The provider submitted an action plan stating how they would improve. We carried out this assessment to check on improvements made and to ensure compliance with regulations. At this inspection we looked at the key questions of safe and well led and we found the provider had made improvements, however systems and processes require further embedding in to practice to show their effectiveness. This service has been in Special Measures since 24 March 2026.The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”

“An accident and incident audit was in place and although brief, gave a total number of accidents and documented some learning. The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored.We identified improvements had been made to the safeguarding policy and there was now a safeguarding lead for staff to contact. However, systems and processes needed to be developed and sustained. We found some care plans gave conflicting information which could be confusing for staff to follow. Not all health conditions had a respective care plan to guide staff on delivering safe care. Assessments were carried out to ensure the care environment was safe. We saw improvements had been made to the recruitment process. Most staff had completed appropriate training, but some training was still to be completed. This was scheduled for early June 2026. The registered manager had identified the need for more staff to ensure care could be delivered effectively and constantly allowing the registered manager time to focus on the governance of the service. The provider had taken action since our last inspection to develop systems and processes to improve the governance framework. These now require embedding in to practice to ensure consistency.”