Affinity Trust – South West

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“We carried out this assessment in response to the age of the rating.”

“At our last inspection the service was rated good. At this assessment the service has been rated good.”

“People were protected from the risk of harm. Risks to people were assessed and mitigated. Medicines were managed safely.”

“Care plans included information relating to people’s capacity to consent to their care. People were supported by enough staff who had been recruited safely.”

“Our observations of staff interactions between staff and people were positive. People were treated with kindness and compassion. Staff protected people’s privacy and dignity.”

“Staff provided information in a format people could understand.”

“Staff did not always receive training to meet people’s specific needs. Care recordsrevieweddid not always contain accurate and up to date information. The registered manager addressed these concerns during the assessment.”

“The providers governance and oversight systems had not identified all the concerns we found. The provider gave assurances relating to the additional governance and oversight systems and processes they had implemented during our assessment.”

“The registered manager was open, honest and responsive throughout the assessment, acting on any queries raised.”