Advance Newham Domiciliary Care and Supported Living Services

“People’s care plans were well written with a level of detail that ensured people received good care. They were person centred and informed the reader about who the person was, what was important to them and how they wanted to be supported.”

“There was a well-established staff team, many who had worked in the service for a number of years. There were no staff vacancies which meant that people were always supported by the same people, giving them the consistency they needed.”

“People were supported to make decisions about the care they received. Records indicated that people were central to decisions and where that was difficult, other people such as families and professionals were involved.”

“Feedback we received from families was overwhelmingly positive and it was clear that relationships between the service and the families was based on honesty and transparency and had been established over many years.”

“The support people received was person centred. Information written about them outlined in detail the individual preferences of how people wanted to be supported. People’s support throughout each day was tailored to what they wanted and the flats they lived in were reflective of who they were.”

“This was the first assessment for this service, and we rated it good.”