Advance Healthcare- Trinity Apartments

“Staff demonstrated a clear understanding of their roles and responsibilities and worked collaboratively to deliver high-quality care. Recruitment processes were robust, and staff received appropriate training, supervision and support to ensure they had the skills and knowledge required. Communication within the team was effective, with regular handovers and information sharing systems in place to ensure continuity of care.”

“Care planning and risk management were comprehensive and personalised, reflecting people’s health needs, preferences and life histories. The provider worked in partnership with health and social care professionals to ensure coordinated and seamless care, particularly during transitions between services.”

“There was a strong emphasis on promoting independence, choice and control, enabling people to live as independently as possible while ensuring their safety. Governance systems, including audits and quality monitoring processes, were effective in identifying areas for improvement and driving positive outcomes.”

“Leadership was visible, supportive and approachable, fostering an open and inclusive culture where staff felt valued and able to raise concerns. Overall, the service was well managed, forward-thinking and committed to delivering safe, effective and compassionate care.”