Admiral Care Limited

“We found some people and relatives spoke positively about staff kindness. However, this was not consistent across the service. Care was not always respectful or individualised, records sometimes contained inappropriate language. Care plans did not include details about people’s preferences, backgrounds and goals.”

“We found the service did not always adapt care to meet people’s needs. Care call times and staff attending depended on availability rather than people’s preference or to maintain continuity of care. People were not regularly involved in reviewing their care. Feedback and complaints were inconsistently managed and not used to drive improvement.”

“Leadership and oversight was insufficient and did not provide assurance of safe, high quality care. Governance systems were weak or absent and failed to identify significant risks. Records were incomplete and audits were ineffective. Staff could raise concerns, but not all felt supported by leaders. The previous inspection identified 3 breaches of regulations. These had not been resolved on this inspection, and further breaches were identified.”

“During this inspection we identified 8 breaches of regulation. This included person-centred care, consent, safe care and treatment, safeguarding, complaints, good governance, staffing and notifying CQC of incidents. We have asked the provider for an action plan in response to the concerns found at this assessment”