Adelfi Care Services

“Date of Assessment: 16 July 2025 to 29 July 2025. The service is a domiciliary care agency (DCA) providing support to people in their own homes. Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This was a planned inspection not based on risk. At the time of this assessment, 12 people were receiving personal care from the service. We found one breach of legal regulations in relation to the management of notifications of other incidents. We found the provider had not consistently submitted safeguarding and serious injury notifications, as legally required.Whilst we found no harm or increased risk to people being supported, the provider had not notified us of important events relating to safeguarding and serious injuries. The provider had a record of any accidents and incidents; however, we found initial medical advice was not always sought and staff team learning from these events was absent. This was discussed with the provider to address.”

“The provider was supported by a team of dedicated staff who enjoyed their role, had strong values and promoted people’s right to privacy, choice and independence. Staff received training and regular supervision. Staff were complimentary about their managers and the service they delivered.”