Absolute Care Agency (EM) Limited – Quorn

“Date of assessment: 27 January to 9 February 2026. The service is a care at home service providing support to older people and younger adults who may be living with dementia, a sensory impairment or a physical disability. We inspected this service due to its aged rating. The service was providing care to a person with a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care in accordance with this guidance and care workers and staff had received appropriate training relating to people with a learning disability and autistic people. There were 96 people using the service at the time of our inspection. Not everyone who used the service received the regulated activity personal care. CQC only assesses where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”

“Risks were being assessed, and measures were in place to reduce the risks of avoidable harm and abuse. Incidents, safeguarding concerns and complaints were analysed and lessons learnt to reduce future risks. People received the support they required with their medicines, and these were regularly reviewed. Staff were deployed to meet people’s needs and keep them safe, though some people and relatives had concerns around staff consistency and skills. Improvements were needed around consistency in visit times and staff teams for some people. The registered manager was aware of this and had identified improvements at the time of our inspection visit.”