Abney & Baker (Bath) Ltd

“Staff had received appropriate training to carry out their roles effectively and were confident that any concerns they raised would be addressed appropriately. They worked collaboratively with people to identify and assess risks to their safety and wellbeing. Comprehensive risk management plans were in place, providing staff with clear, practical guidance to support people safely.”

“There were sufficient staff to meet people’s needs, and individuals were supported by a consistent team who knew them well. People spoke positively about the staff, highlighting the good relationships that they had developed. Safe recruitment practices were followed, with all necessary pre-employment checks completed before staff began working. Staff had regular supervisions and appraisals with a focus on well-being and development.”

“Each person had a personalised care plan, which they contributed to and reviewed regularly to ensure it remained relevant to their needs. The provider had good oversight of the service however some shortfalls were identified in record keeping and medicines which were promptly addressed by the registered manager.”